Welcome to gartenstore.com. These Terms and Conditions explain the rules that apply when you browse our website or purchase products from us.
Please read them carefully before placing an order. By using our website or submitting an order, you agree to these Terms and Conditions, subject always to your legal rights as a consumer.
1. About Us
gartenstore.com is operated by:
Easy Garden Online Ltd
Company number: 16614097
Unit 7-8
Estuary Road
Queensway Meadows Industrial Estate
Newport
NP19 4SP
United Kingdom
Email: support@gartenstore.com
Phone: +44 752 069 31 70
Customer support: Daily, 09:00 AM–7:30 PM
In these Terms, “Garten Store”, “we”, “us” and “our” refer to Easy Garden Online Ltd trading through gartenstore.com.
“Customer”, “you” and “your” refer to the person placing an order or using our website.
2. Using Our Website
You may use gartenstore.com for lawful purposes and in accordance with these Terms.
You must not:
use the website for fraudulent or unlawful purposes;
attempt to gain unauthorised access to our website, systems or accounts;
interfere with the operation or security of the website;
knowingly introduce malicious software or harmful code; or
copy, reproduce or commercially exploit website content without permission.
We may restrict or suspend access where reasonably necessary to protect our website, customers or business.
3. Product Information
We aim to make product descriptions, photographs, dimensions, specifications and other information on our website as accurate and up to date as reasonably possible.
Product images are provided for illustration and, depending on the product, colours or appearance may vary slightly because of screen settings, lighting or manufacturing variations.
You should check the product description and specifications before ordering, particularly where dimensions, compatibility, installation requirements or other technical details are important to your purchase.
Nothing in these Terms affects your legal rights where a product is faulty, not as described, not of satisfactory quality or not fit for its intended purpose. UK consumer law provides these protections and they cannot simply be excluded by contract.
4. Product Availability
Products shown on our website are subject to availability.
Adding a product to your basket does not guarantee that it will remain available until your order is completed.
If a product becomes unavailable after you place an order, we will contact you where appropriate and, where we cannot fulfil the order, arrange an appropriate refund.
We reserve the right to correct obvious errors in product descriptions, pricing or availability information.
5. Prices
Prices displayed on gartenstore.com are the prices applicable at the time you place your order, unless an obvious pricing error has occurred.
Where applicable, prices will include any taxes that are legally required to be included in the advertised price.
Delivery charges and any other applicable charges will be displayed before you complete your purchase.
We aim to ensure all pricing information is accurate. If we identify a genuine and obvious pricing error before an order has been accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
Before completing your order, you should check that the products, quantities, delivery details and other information are correct.
Once your order has been submitted, we will normally send an order acknowledgement by email.
An acknowledgement confirms that we have received your order. It does not necessarily mean that your order has been accepted.
We may need to contact you if:
a product is unavailable;
there is an obvious pricing or product-information error;
we cannot reasonably fulfil the order;
payment cannot be authorised; or
there is an issue with the delivery information supplied.
Where we cannot fulfil an order and payment has already been taken, we will arrange an appropriate refund.
7. Payment
We accept the payment methods displayed on our website at the time of purchase, including:
Visa;
Mastercard; and
American Express.
No additional card fee is charged by Garten Store for these supported card payments.
Payment must be successfully authorised before an order can proceed to processing or dispatch.
If your payment is declined, you may need to check the information entered, try the payment again, use another supported payment method or contact your bank or card provider.
Payments may be handled by a third-party payment service provider. We do not need to receive or store your complete payment-card details where these are processed securely by the relevant payment provider.
8. Delivery
We currently offer free delivery on all orders, subject to the delivery arrangements shown for the relevant product.
Our usual delivery target is within up to 3 working days after dispatch, although actual delivery times can vary depending on product availability, dispatch arrangements and the courier network.
We may use delivery partners such as Royal Mail, DPD or DHL, depending on the order.
Where tracking is available, relevant tracking information will be provided.
You are responsible for providing a complete and accurate delivery address. We cannot be held responsible for delivery problems caused by incorrect or incomplete information supplied by you.
Occasional delays can occur because of courier issues, severe weather, transport disruption or other circumstances outside our reasonable control.
For further information, please see our Delivery Information page.
9. Click & Collect
Where Click & Collect is offered for a particular product, the relevant collection information will be displayed during the ordering process.
Collection orders are generally prepared within 1 working day, although this may vary depending on product availability.
You will receive confirmation when your order is ready for collection. Please do not travel to collect an order until you have received confirmation that it is ready.
10. Cancelling an Online Order
If you are a consumer purchasing goods online, you may have a statutory right to cancel your order within the applicable cancellation period without giving a reason.
For most goods purchased online, the statutory cancellation period is generally 14 days from the day after you receive the goods, subject to applicable exceptions.
Our Refund & Returns Policy provides further information about returning products and requesting refunds.
Your statutory cancellation and consumer rights are not replaced or reduced by our voluntary returns policy.
Certain goods may be excluded from or subject to different cancellation rules where the law permits. Any applicable exception will be explained where relevant.
11. Returns and Refunds
Our returns process is explained in our Refund & Returns Policy.
Where a product is faulty, damaged, incorrectly supplied or does not meet the standards required by law, please contact us as soon as reasonably possible so that we can help resolve the issue.
Depending on the circumstances and your legal rights, remedies may include repair, replacement, refund or another appropriate remedy.
Nothing in these Terms is intended to restrict your rights under applicable consumer protection legislation.
12. Faulty or Damaged Products
If your order arrives damaged or a product develops a fault, please contact our customer support team.
We may ask you to provide photographs or other information so that we can understand the issue and determine the appropriate next step.
You should not dispose of or substantially alter a product that you believe is faulty before contacting us, unless this is necessary for safety reasons.
Our voluntary warranty, where applicable, is described in our Refund & Returns Policy. This warranty is additional to, and does not replace, your statutory consumer rights.
13. Warranty
Certain products may be covered by a 2-year warranty, where stated in our applicable product or returns information.
The warranty may cover manufacturing defects or other qualifying faults, subject to its applicable terms.
It does not normally cover damage caused by misuse, neglect, accidental damage, incorrect installation or use, unauthorised modifications, or ordinary wear and tear where these are outside the warranty’s scope.
A warranty does not prevent you from relying on any statutory rights you may have.
14. Website Content and Intellectual Property
Unless otherwise stated, the content on gartenstore.com, including text, product descriptions, graphics, logos, page layouts and other materials, belongs to us or is used with appropriate permission.
You may view and use the website for your personal, non-commercial purposes.
You must not reproduce, modify, distribute, republish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
15. Third-Party Services and Websites
Our website may contain links to or rely on services operated by third parties, such as payment providers, delivery companies or other service providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for the content or operation of independent third-party websites that we do not control.
16. Website Availability
We aim to keep gartenstore.com available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, error-free or available at all times.
Maintenance, technical problems, security issues and circumstances outside our reasonable control may occasionally affect website availability.
This does not affect your statutory rights concerning products you have purchased from us.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or restrict your statutory consumer rights or our responsibility for matters that cannot legally be excluded or limited.
We are not responsible for losses that result solely from circumstances outside our reasonable control, except where applicable law provides otherwise.
Any limitation of liability in these Terms will apply only to the extent permitted by applicable law.
18. Events Outside Our Control
We will not normally be responsible for delays or failures caused by circumstances that are genuinely outside our reasonable control.
These may include, for example:
severe weather;
natural disasters;
transport or courier disruption;
strikes or industrial action;
significant network or infrastructure failures;
government restrictions;
widespread technical failures; or
other exceptional events beyond our reasonable control.
Where an event affects an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
19. Privacy
When you use our website or place an order, we may collect and process personal information as described in our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, how long we keep it and the rights available to you.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, legal requirements or services.
The version applicable to your purchase will be the version in effect when the relevant contract is formed, unless a change is required by law or otherwise agreed with you.
We will not use an update to these Terms to remove rights that you are legally entitled to.
21. Complaints
If you have a question, concern or complaint about an order, product or our service, please contact us first.
Email: support@gartenstore.com
Phone: +44 752 069 31 70
Hours: Daily, 09:00 AM–7:30 PM
Please include your order number where possible so we can investigate the matter efficiently.
We aim to resolve customer concerns fairly and promptly.
22. Governing Law
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws applicable to you provide otherwise.
If you are a consumer, nothing in these Terms prevents you from relying on mandatory rights or protections available to you under the law.
23. Contact Details
For questions about these Terms, your order or our services, please contact:
Garten Store
Operated by Easy Garden Online Ltd
Company number: 16614097
Unit 7-8
Estuary Road
Queensway Meadows Industrial Estate
Newport
NP19 4SP
United Kingdom
