At Garten Store, we want your order to reach you safely and without unnecessary delays. We offer free delivery on eligible orders and work with established courier services to provide a reliable delivery experience across the UK.
Free Delivery
Delivery is free on all orders.
Once your order has been dispatched, delivery will normally take up to 3 working days. Actual delivery times can vary depending on product availability, dispatch times and the courier’s service.
Our Delivery Services
Orders may be delivered using one of several trusted delivery providers, depending on the size and nature of your order and the delivery address.
Our delivery partners may include:
Royal Mail
DPD
DHL
Where a tracking service is provided by the courier, we will send the relevant tracking details so you can monitor your parcel’s progress.
Providing the Correct Address
Please carefully check your delivery details before completing your purchase.
Garten Store cannot accept responsibility for delivery failures, delays or additional arrangements resulting from an incorrect, incomplete or inaccurate address provided at checkout.
If you notice an error in your delivery information after placing an order, please contact our customer service team as soon as possible.
Click & Collect
Free Click & Collect is available on selected products where the option is specifically offered at checkout.
Collection orders are generally prepared within 1 working day. We will let you know when your order is ready to collect.
Please do not travel to the collection location until you have received confirmation that your order is available.
Delivery Times and Unexpected Delays
While we work to ensure orders are dispatched and delivered within the expected timeframe, delivery dates cannot always be guaranteed.
Occasional delays may occur because of courier network disruption, operational issues, adverse circumstances or other events outside our control.
If your order has not arrived within the expected delivery period, please contact us with your order number and relevant delivery details. Our customer service team will assist you in checking the status of your shipment.
Need Help With Your Delivery?
If you have any questions regarding delivery, tracking or the progress of your order, please contact the Garten Store support team:
