At Garten Store, we want you to feel confident when ordering from us. If you need to return a product, please contact our customer support team before sending anything back so that we can provide the correct return instructions.
This policy explains our returns, faulty-product and refund procedures. It does not limit or remove any rights you may have under applicable UK consumer protection law.
30-Day Returns
Subject to your statutory rights, you can request a return within 30 days of receiving your order.
Where applicable, returned products should be:
In their original condition Returned with the original packaging where reasonably possible Accompanied by manuals, accessories and other supplied items Complete with all relevant components and parts
Please contact Garten Store before returning your order. We will provide the appropriate return instructions and help ensure that the return is handled correctly.
Certain products or circumstances may be subject to specific return conditions. Your statutory consumer rights remain unaffected.
Products That Arrive Damaged or Develop a Fault
If your order arrives damaged, is defective, or develops a fault during normal use, please contact us as soon as possible.
To help us investigate the issue, we may request photographs, videos, product information or other reasonable details relating to the problem.
Depending on the circumstances and your legal rights, we may arrange an appropriate remedy such as a repair, replacement or refund.
Customers retain their statutory rights in relation to goods that are faulty, not as described or not fit for purpose.
2-Year Product Warranty
Products purchased through Garten Store are covered by a 2-year warranty, subject to the applicable warranty terms.
The warranty is intended to cover defects or faults arising during normal and intended use of the product.
The warranty does not normally cover issues caused by circumstances such as:
Accidental or physical damage Misuse or neglect Incorrect installation Improper use or operation Unauthorised alterations or modifications Normal wear and tear Damage resulting from circumstances outside the intended use of the product
The warranty is provided in addition to, and does not replace, your statutory rights under UK consumer law.
How Refunds Are Processed
Once a return has been authorised, received and assessed where necessary, any approved refund will normally be made using the original payment method.
We will process an approved refund within the applicable timeframe. Depending on your bank or card provider, it may take additional time for the refunded amount to appear in your account.
Where a refund is required under your statutory consumer rights, it will be handled in accordance with applicable UK legislation.
Your Statutory Rights
Nothing in this policy is intended to restrict, exclude or replace your legal rights as a consumer.
Under UK consumer protection legislation, goods supplied to consumers should be as described, of satisfactory quality and fit for purpose. Depending on the circumstances, consumers may have rights to a refund, repair, replacement or price reduction when goods do not meet these requirements.
For online purchases, additional cancellation rights may also apply. These statutory rights operate separately from our voluntary 30-day returns policy.
Return Address
Garten Store Easy Garden Online Ltd Unit 7-8 Estuary Road Queensway Meadows Industrial Estate Newport NP19 4SP United Kingdom
Please do not send a return to this address before contacting us, as we may need to provide specific return instructions depending on the product and reason for return.
Contact Our Returns Team
For return, refund or warranty enquiries, please contact:
