At Garten Store, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit or use gartenstore.com, why we use it, how we protect it, and the rights you have in relation to your personal information.
Garten Store is operated by Easy Garden Online Ltd, Company Number 16614097.
1. Who We Are
Easy Garden Online Ltd Unit 7-8 Estuary Road Queensway Meadows Industrial Estate Newport NP19 4SP United Kingdom
Website: gartenstore.com
Email: support@gartenstore.com
Phone: +44 752 069 31 70
For privacy-related enquiries, you can contact us using the details above.
2. Information We May Collect
Depending on how you use our website, we may collect information such as:
Your name Billing and delivery address Email address Telephone number Order and transaction details Product and purchase information Communications you have with our customer service team Information you provide through contact or enquiry forms Website usage and technical information IP address Browser and device information Information relating to cookies and similar technologies
We only collect information that is relevant to the purposes for which it is used.
3. How We Use Your Information
Your information may be used to:
Process and fulfil orders Arrange delivery or collection Process payments Provide customer support Respond to enquiries Manage returns, refunds and warranty requests Keep records of transactions Communicate with you about your order Improve our website, products and customer experience Detect and prevent fraud, misuse or security issues Meet applicable legal and regulatory obligations
Where we collect information for a particular purpose, we will use it in accordance with this purpose and applicable data protection law.
4. Our Lawful Bases for Processing
We process personal information only where there is a lawful basis for doing so.
Depending on the circumstances, this may include:
Contractual necessity We may need to use your information to process an order, arrange delivery, provide customer support or fulfil our obligations under a contract with you.
Legal obligation We may process certain information where this is necessary to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests We may use information where it is reasonably necessary for legitimate business purposes, such as maintaining website security, preventing fraud, improving our services or managing customer relationships, provided these interests do not override your rights.
Consent Where consent is required, we will ask for it before carrying out the relevant processing. You can withdraw consent where applicable.
The appropriate lawful basis depends on the specific processing activity. UK privacy rules require businesses to explain both the purposes for processing and the relevant lawful basis.
5. Information About Orders and Payments
When you place an order with Garten Store, we use the information necessary to process and fulfil your purchase.
This may include your name, contact details, billing information, delivery address, order details and payment-related information.
Payment transactions may be handled by third-party payment service providers. Where this occurs, payment information may be processed directly by the relevant provider in accordance with its own privacy and security practices.
Garten Store does not need to retain your complete payment-card details in order to manage your order.
6. Delivery and Service Providers
To fulfil an order, we may need to provide relevant information to organisations involved in delivering the service to you.
Depending on the circumstances, this may include:
Delivery and courier companies Payment service providers IT and website service providers Customer support or technical service providers Professional advisers Fraud prevention or security providers Government, regulatory or law-enforcement authorities where legally required
We only share information where there is a legitimate reason to do so and, where applicable, under appropriate contractual or legal arrangements.
The ICO recommends that privacy information clearly explains who personal data is shared with or the categories of organisations receiving it.
7. How Long We Keep Information
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
The type of information involved Whether you have an active customer relationship with us Legal or accounting requirements Our need to resolve disputes or enforce agreements Fraud prevention and security requirements
When information is no longer required, we will take appropriate steps to securely delete or otherwise dispose of it.
8. Website Cookies
gartenstore.com may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.
Some cookies may be essential for website functions such as:
Other cookies may be used for analytics, performance or other purposes.
Where applicable, non-essential cookies will be used in accordance with the choices and permissions required by applicable law.
The ICO advises that visitors should be informed about cookies and that consent is generally required for non-essential cookies.
9. Website Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a personal-data security incident that requires notification under applicable law, we will take the appropriate steps.
10. Your Data Protection Rights
Depending on the circumstances, you may have rights concerning the personal information we hold about you.
These can include the right to:
Request access to your personal information Ask us to correct inaccurate or incomplete information Request deletion of personal information where applicable Ask us to restrict certain processing Object to certain uses of your information Request transfer of certain information in a usable format Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions.
If you wish to exercise a data protection right, please contact us using the details provided below.
11. Marketing Communications
If we send marketing communications based on your consent, you can withdraw that consent or unsubscribe from marketing communications at any time.
You can also contact us directly if you no longer wish to receive marketing communications.
We will continue to send essential service communications where necessary, such as information relating to an order you have placed.
12. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where such collection is not appropriate or permitted.
If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the situation.
13. Third-Party Websites
Our website may contain links to external websites or services.
If you follow a link to another website, that website will have its own privacy practices and policies. Garten Store is not responsible for the privacy practices of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When changes are made, the updated version will be published on this page together with a revised Last updated date.
The ICO recommends regularly reviewing privacy information and updating it when processing activities change.
15. Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how your personal information is being handled, please contact us.
Easy Garden Online Ltd Unit 7-8 Estuary Road Queensway Meadows Industrial Estate Newport NP19 4SP United Kingdom
Email: support@gartenstore.com
Phone: +44 752 069 31 70
Customer Support Hours: Daily, 9:00 AM – 7:30 PM
16. Complaints
We encourage you to contact us first if you have a concern about how we use your personal information so that we have an opportunity to investigate and resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.
The ICO is the UK’s independent data protection regulator. UK privacy guidance confirms that privacy notices should explain an individual’s right to complain to the ICO.
